#2972

Marketing & Sales IT Program Manager

  • Type of contract: Permanent
  • Availability: To be agreed
  • Work execution: Onsite/Onshore, Home office/Remote

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Workplace preferences

  • Prefered location: Vevey, Lausanne, Geneve, Fribourg, Bern, Sion
  • Travel percentage: 20 %

Nationality

  • Swiss
  • Second nationality: French

Useful information

  • Birth date: Jul 25, 1964
1 Company trust me
1 Work location
2 Languages
20 Years of work experience

Summary

In my dream job, I'm inspiring and supporting Marketing & Sales organizations in their digital transformation:
- contributing in the definition and implementation of their strategy, their 3 years roadmap, their business processes, and their organizational change
- delivering an IT solution that will ensure the success of their transformation
In such a job, I can take the position of:
- Head of an IT stream or Group Product Manager, taking care of a portfolio of IT solutions serving Marketing & Sales organizations, managing a team of project managers, architects, business analysts, developers
- Project / Program Manager of a transformation program, coordinating the delivery of several projects working in agile mode with a multicultural/multi competence team composed of business and IT experts.
- Customer Success Manager or Customer Engagement Manager working for a SAAS company, building long term strategic relationships with customers and helping them make the best use of the software as a service solution to successfully implement their transformation.
Ideally, the job is located at a maximum of 1-hour distance from home, using public transport. Having the possibility to work from home one day per week would be a plus.

Key competencies

6/6

PROGRAM MANAGEMENT

Expert

15 years of experience

I'm still using this competency

6/6

DIGITAL MARKETING

Expert

17 years of experience

I'm still using this competency

6/6

APPLICATION IMPLEMENTATION

Expert

20 years of experience

I'm still using this competency

Latest experience

Program Manager

01/05/2018 - I am currently working in this role

The program aimed to revamp the end-to-end product Innovation & Renovation (I&R) flow, from Product ideation to Product Launch / commercialization. Led by Marketing & Sales, Operations and R&D Corporate Heads, this program is part of CEO strategy, with the objective to double innovation speed and innovation growth.
Key Achievements: Cross organizational Program Management, working for Business Excellence Division
• Executed successfully phases 1 & 2 (as-is, to-be and Fit/Gap Analysis). Launched phase 3 (organizational change and implementation of new practices) for 18 Strategic Business Units, impacting 5000 people.
• Report early benefit, like reduction of the time to market for new product launch
Main activities and responsibilities:
• Daily program management throughout program life cycle, planning and monitoring progress.
• Ensure program benefit are delivered as expected via regular readiness assessment.
• Ensure close relationship with the Innovation Directors and their Project & Change Manager from 18 Strategic Business Units to be implemented. Coach them throughout their organizational change implementation, understand the specificities of their business challenges, assess risks and opportunities, coordinate continuous improvement activities.
• Manage key stakeholders. Create, foster, cross fertilized the links between the Global Program Team, the 17 Corporate Functions owning part of the end to end flow and Business Units implementing the solution.
• Coordinate migration from old to new IT Solution

Project / Change Manager

1/8/2017 - I am currently working in this role

Key achievements: Defined and led the delocalization of 50 on-site IT consultants based in Switzerland, with a multi-million ROI from 2nd year and internalization of knowledge in a near shore center.
Main activities and responsibilities:
•tCoordinated the change across the 7 teams of the IT Marketing and Sales organization.
•tDefined transition business case and got validation from CIO Board.
•tUsed Kotter to manage the organizational change, impacting the full M&S IT organization (internal and external employees). Set up a new team in a near shore IT Hub.
•tDefined and aligned job profiles across the different teams
•tSet up recruitment process with external agency with objective to recruit a balanced team. Led and contributed to interviews until recruitment of the different positions.
•tStructured and monitored knowledge transfer
•tManaged budget and ROI financial reporting. Set up dashboard and KPIs to drive alignment with Team Leads and measure progress.

Head of IT Marketing

01/08/2015 - 31/7/2017

In the context of Brand content demand explosion, increasing regulations complexity and the importance of product information accuracy and consistency across communication channels, I co-initiated with Corporate Functions a Product Information program with the objective to decrease marketing expenses, increase speed and agility of marketing content creation.
Key achievements:
- Reengineered the way company produces, shares and distributes overall product information worldwide, designing a new Marketing Content Management end-to-end flow from scratch, integrating digital technologies and above market shared service.
- Delivered version 1 of an e-Content Syndication solution and version 1 of a new Marketing Content Hub replacing existing DAM
Main activities and responsibilities:
Headed the Design and Build of all the company Global Marketing solutions having a worldwide scope, mainly composed of Public / Private cloud solutions integrated with internal ERP.
- Led a team of 14 direct on-site reports composed of PMs, Architects, Business Analysts and 30+ nearshore / offshore consultants. Annual budget: CHF 11Mio.
- Acted as Program Manager for Product Information / Marketing Content Management.
- Defined the strategic direction / business case with 3 years ROI roadmap and the high-level processes / solution architecture.
- Ran a health check of our existing DAM solution and benchmarked it with best of breed solutions and practices. Extended studies beyond the existing boundaries of DAM and PIM, extrapolating the business requirements for the next 5 to 10 years and shaping a new end-to-end flow.
- Ran RFP to select the best SAAS solution, best functional coverage and best capability to make their solution evolve to fulfill the vision of our end to end Content Management flow.
- Implement solutions based on Esko / Mediabeacon, Informatica PIM 360, integrated with 1WorldSync, SAP ERP, using MS Azure Platform to host some of our services.
- Safeguard the evolutive maintenance of implemented solutions like NorthPlain DAM, Adobe DAM, eLateral Web to Print.
- Ensured cross alignment among the different Corporate Functions involved in the program (Marketing, Sales, Regulatory, IT, Master Data Business Excellence, …) and across the different markets using the solution.
- Ran regular top to top meeting with Board members of our key suppliers to ensure strategic alignment and fine tune collaboration.
- Ran initiative to identify and make compliant all Marketing SAAS solution held by Marketing Functions of the different Businesses.

Head of IT Custom Development

01/07/2012 - 31/7/2015

Key achievements:
- Moved custom development organization to a Managed Service Model
- Delivered multi-million development projects per year:
- Development of a Coffee Vending Machine field service mobile solution
- Making all SAP custom code compatible with S/4Hana
- Enhance SAP CRM solution

Main activities and responsibilities:
Headed the IT delivery of custom developments for all global applications in area of Marketing & Sales, Finance and HR stream. Key activities in scope: from functional specification validation to technical solution deployed in production, including architecture design and development.
- Led a team of 26 direct on-site reports composed of Architects, Delivery coordinators, Developers and 50+ nearshore / offshore consultants. Annual budget: CHF 9 Mio.
- Implemented a custom development compliance framework based on ISO27001.
- Used a mix of methodologies: Scrum, Kanban, Waterfall
- Key development technologies: Microsoft and SAP, following development standards

Head of IT Marketing & Sales and eBusiness

02/01/2002 - 30/06/2012

Key achievements:
- Developed from scratch the 2nd biggest bespoke solution and won an IT Business Excellence Award for its contribution to business growth.
- Precursor in implementing the 2 first large mobile solutions deployed worldwide
- Successfully managed important reorganization like outsourcing sustain activities to 3rd party
- Implemented continuous improvement, improving quality delivery and goal alignment

Main activities and responsibilities:
- Headed the Design and Build of all Global Marketing & Sales (including Digital Marketing) solutions having a worldwide scope.
- Defined the Business vision, strategy, roadmap of the solutions portfolio.
- Led a team of 16 direct reports and 50+ remote consultants. Annual budget CHF 9 Mio.
- Delivered successfully large fixed time / fixed price / fixed scope projects using waterfall methodology, bespoke / Package or SAAS solutions using Scrum approach.

Selection of Project Portfolio:
Medical Delegate CRM / mobile solution for field force (MS Dynamics and CWR Mobility), Marketing Digital Asset Management supporting the Graphic Chain process, SAP CRM, Web content management, Consumer Recipe Management, Consumer Engagement Solution (Coheris CRM, Siebel Oracle), Vending Machine Management with mobile and telemetry solution, Customer Planning and Managing (CAS), Consumer Marketing Automation tool (Neolane).

Education / Training

DEA Informatique

DEA (diplôme d'études approfondies) 01/09/1986 - 30/07/1987

School: Institut National Polytechnique de Grenoble

Certificat d'Aptitude à l'Adminstration des Entreprises

DESS (diplôme d'études supérieures spécialisées) 01/09/1992 - 30/09/1993

School: Ecole Supérieure des Affaires - Grenoble

Languages

6/6

English

C2 - Mastery or proficiency

6/6

French

C2 - Mastery or proficiency

Interest & Leisure

  • All kind of endurance sports, mainly ski (cross country skiing, touring ski, downhill ski), mountain bike, hiking, swimming but also kite surfing and sailing.

  • Do it yourself.
    I own a villa for which I drew the plans and participated to part of its construction. Today I have a lot of pleasure to extend or renovate this villa.

  • Reading, my preference going to reading historical novel or biography.

Available documents

Reference check / Ranking
Motivation Assessment
Values Assessment
Culture fit Assessment
Personality Assessment
Skills Assessment
CV/Resume
Diplomas / Certificates
Video Interview